Shipping Policy

At Home Haven Decor, we want your shopping experience to be simple and convenient. We carefully package every order to help ensure your home decor arrives safely and in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Times

Estimated delivery times are:

• Canada: 3–7 business days

• United States: 5–10 business days

• International: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and shipping method available.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available. Please allow up to 48 hours for tracking information to update.

Incorrect Address

Please make sure your shipping information is correct before completing your order. If you provide an incorrect or incomplete address, contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Delayed or Lost Packages

If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.

If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, or your local carrier. If you still cannot locate your package, contact us at herdigitalworld77@gmail.com and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We will review the issue and provide the appropriate solution.

International Orders

International customers may be responsible for customs duties, taxes, or other import charges imposed by their country. These charges are not included in the product or shipping price unless otherwise stated.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: herdigitalworld77@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST